I googled this error online and one suggestion was to sign her out of Office 365 and sign back in. She now had a message "Office 365 Your Cached Credentials have expired" but she was able to use Excel, Word etc except for the SharePoint issue. The only way to fix this message was to uninstall Office and reinstall Office 365 using her credentials and it shows her signed into Office but she still can't open SharePoint documents. I ran a repair on Office 365 and that caused it to say that program was not activated. So, there is some cached information somewhere that isn't allowing her to sign into the program I assume.
Openoffice documents opens blank password#
If I enter incorrect information on purpose, it will prompt for a password and throw an error. After her email is entered, nothing happens. When you click Sign in it prompts for her username/email and we enter that. We noticed when opening File > Account that it didn't show her signed in. There is nothing wrong with the actual document on SharePoint. This employee, when she is on SharePoint, she clicks on a document and chooses "Open In Excel" which should open the file using the Excel program on her computer but Excel just opens to nothing. I am stuck and need any advice someone can give. I submitted a ticket to MS through O365 Admin panel but the MS employee was not helpful at all and made the situation worse. We have Office 365 Business and I have one employee who is having a very weird issue.
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